Team functioning has been of keen interest in the aviation industry for a number of years, with the general terminology for it being "crew resource management" (CRM). A number of process plants are justifiably interested in how to improve team performance. One of the leaders in the field recently laid out some of the key skills and program development requirements (Salas, E., Wilson, K. Burke, C., Wightman, D., & Howse, W., "A Checklist for Crew Resource Management", Ergonomics in Design, Human Factors & Ergonomics Society, Santa Monica, CA, Vol 14, No 2, 2006, p8.)
The key skills include:
Despite the intuitive appeal for training on these skills, a review of results by the same authors ("Does Crew Resource Management Training Work? An Update, and Extension, and Some Critical Needs" Human Factors, Vol 48, No. 2, 2006, 392-412) shows mixed results. While positive reactions from participants have been the case in nearly all 28 studies evaluated, the impact on the learning and behavioral changes have met with mixed results. While the potential still seems to be there, additional work is needed to ensure maximum benefit.
Copyright 2006 Beville Operator Performance Specialists Inc.
For further information, visit the links below.
| Workload/Staffing Analysis Overview | Steady State Workload Staffing Analysis | Steady State Job Samples | Upset Response Staffing Analysis | Overtime Calculator -Excel download |
RELATED EXTERNAL MEDIA
Article | Published By |
How Good is Your Operator's Mental Model? | Mynah |
Modularizing Emergency Procedures for Increased Ease of Use and Updating | OperatorPerformance.org |
Operator Performance Takes Center Stage | Chemical Processing |
Operator Training Gains Ground | Chemical Processing |
Operators Get More Help | Chemical Processing |
Simple, Strong and Easy-to-Use | Control Global |
The Keys to Operator Performance | ControlDesign.com |
The 2024 Spring Meeting of the Center for Operator Performance will take place on April 16-18, 2024, in Pine Bend, MN/Hybrid. For more information on this and future meetings, please contact Lisa Via. Guests are always welcome!
Our most recent newsletter is now available. Click here!
David Strobhar's book, "Human Factors in Process Plant Operation," is now available in both hardcover and Kindle e-book.
Copyright 1996-2024 Beville Operator Performance Specialists, Inc. All rights reserved. (937)434-1093. Beville@Beville.com