Team functioning has been of keen interest in the aviation industry for a number of years, with the general terminology for it being “crew resource management” (CRM). A number of process plants are justifiably interested in how to improve team performance. One of the leaders in the field recently laid out some of the key skills and program development requirements (Salas, E., Wilson, K. Burke, C., Wightman, D., & Howse, W., “A Checklist for Crew Resource Management”, Ergonomics in Design, Human Factors & Ergonomics Society, Santa Monica, CA, Vol 14, No 2, 2006, p8.)
The key skills include:
Despite the intuitive appeal for training on these skills, a review of results by the same authors (“Does Crew Resource Management Training Work? An Update, and Extension, and Some Critical Needs” Human Factors, Vol 48, No. 2, 2006, 392-412) shows mixed results. While positive reactions from participants have been the case in nearly all 28 studies evaluated, the impact on the learning and behavioral changes have met with mixed results. While the potential still seems to be there, additional work is needed to ensure maximum benefit.
Copyright 2006 Beville Engineering, Inc.
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