It took some digging, but it finally came to light that a recent incident had resulted in a unit shutdown. A near miss analysis indicated that lack of training was a contributor to the incident. (With companies limiting the addition of alarms due to overload, I’m wondering if we’ll see more emphasis on training deficiencies.)
My response to the gentleman was that, while we can certainly provide some input into their training program (the Center for Operator Performance has done interesting work in this area), more than likely, there were other human factors issues that needed to be addressed. Training is only one factor which can affect safety and performance.
Organization and staffing, alarm/display design, job design, workspace design, automation and system demands affect it as well. In this incident, was alarm overload or poor display design an issue? Were the procedures clear and precise? Were there enough operators on hand to respond effectively?
We made arrangements for a site visit to further discuss/define the problem...
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